Refund Policy
Returns, Refunds & Order Support
At SteadyStep Mobility, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase or order confirmation is required
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by misuse
- Clearance or final sale items
- Gift cards
- Personal care items where hygiene concerns apply
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work quickly to resolve the problem.
Refund Process
Once your return is received and inspected, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The product is defective
We recommend using a trackable shipping service for returns.
Order Cancellations
Orders may be canceled within 24 hours of purchase if the order has not already been processed or shipped.
To request a cancellation, please contact us as soon as possible.
Contact Us
For refund or return questions, please visit our Contact Us page.
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